What you Will be taught ?
- The right way to successfully tackle and de-escalate conflicts
- The right way to analyze individuals’s guidelines and how you can keep away from breaking them
- The right way to mediate tense conditions between third events
It’s a rule that everybody has conflicts. Greater or smaller, these are at all times current. it could be with co-workers, purchasers, buddies, and extra. Conflicts are far more current than we predict, and battle decision is an important social talent on the earth of at present – each in a private and skilled context.
I’ve been teaching high executives and professionals for over 5 years, serving to with battle decision in many various contexts:
– Conflicts with co-workers which can be competing by way of workload or credit score;
– Conflicts with different executives to acquire assist for key initiatives;
– Conflicts with subordinates or managers by way of not agreeing with the given efficiency scores or opinions;
– And plenty of others;
This quick course will stroll you thru some core strategies for battle decision, together with displaying respect and empathy, analyzing the particular person’s guidelines, detecting whether or not the particular person goes violent or silent, and many others.
The course has three main elements:
– Diagnostic (how you can assess what sort of battle you’ve gotten in your arms, and what guidelines had been damaged that led to it);
– Strategies (strategies to make use of to de-escalate the state of affairs together with empathy, understanding, respect, guiding in the direction of implementation, and others);
– Traps (traps to keep away from that may escalate the state of affairs or trigger a misalignment of expectations later);
Not solely is it a battle decision course, it’s additionally, in some ways a social abilities course normally, which implies it is possible for you to to transplant many of those strategies from this context to different areas of life (relationships, household, buddies, and others).
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- Have a fundamental information of social abilities
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