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Build a Call Center using Amazon Connect


This course will educate you find out how to construct a contact heart primarily based on Amazon’s Connect Contact Center Platform as a Service (PaaS). Amazon Connect gives a very simple to make use of graphical interface to arrange the answer in mere minutes. The course focuses on organising a small contact heart setting to satisfy the wants of a small enterprise.

You’ll be taught the next:

–  purchase a toll free variety of a direct inward dial (DID) phone quantity

– arrange your Interactive Voice Response (IVR) menu

– Arrange hours of operation

– Route calls primarily based on the choice chosen throughout IVR menu

– Switch calls to inner and exterior events from the IVR menu

– Arrange music on maintain for callers

– and far more …..

Who this course is for:

  • Small Enterprise Homeowners
  • Entrepreneurs
  • VoIP Engineers and Architects
  • Call Center Admins
  • Know-how Hobbyists

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