This course will educate you find out how to construct a contact heart primarily based on Amazon’s Connect Contact Center Platform as a Service (PaaS). Amazon Connect gives a very simple to make use of graphical interface to arrange the answer in mere minutes. The course focuses on organising a small contact heart setting to satisfy the wants of a small enterprise.
You’ll be taught the next:
– purchase a toll free variety of a direct inward dial (DID) phone quantity
– arrange your Interactive Voice Response (IVR) menu
– Arrange hours of operation
– Route calls primarily based on the choice chosen throughout IVR menu
– Switch calls to inner and exterior events from the IVR menu
– Arrange music on maintain for callers
– and far more …..
Who this course is for:
- Small Enterprise Homeowners
- VoIP Engineers and Architects
- Call Center Admins
- Know-how Hobbyists