Description
Being an knowledgeable in customer support is generally about getting essentially the most primary assist expertise proper.
Speaking correctly, expressing empathy and willingness to assist, staying motivated is only a handful of essential expertise that each customer support agent/assist rep must be good at.
This sequence of movies will take you thru the fundamentals of customer support in Mandarin Chinese language. The matters we cowl are:
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Find out how to break the language boundaries
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Find out how to begin a dialog
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Find out how to confirm and acquire clients’ particulars
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Find out how to ask clients to attend
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Find out how to reassure the shoppers
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Find out how to take care of Indignant clients
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Find out how to take care of Completely happy clients
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Find out how to deal with several types of situations (Asking clients to repeat themselves, retry the method and methods to say “No” politely).
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How to answer clients’ suggestions/solutions/recommendation
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Find out how to shut the dialog professionally
This course is good for you if you’re simply beginning your profession in customer support; for those who simply want a refresher on among the fundamentals, or you’re a enterprise proprietor that desires to do enterprise with the Chinese language market.
As a result of language boundaries, it’s possible you’ll not be capable to resolve the issue instantly, however after this course, you’ll develop easy however persuasive expertise that will help you:
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Calm clients down/ Break the ice
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File related data
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Pave the best way for additional help
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