Be taught all Phases and Apply the Customer Success Administration(CSM) Framework
Description
This course additionally helps college students put together for the Customer Success Supervisor certification. This course focuses on growing the data, expertise, and talents that put together college students for CSM roles and giving them the boldness to fill the function. A specific focus of this course is to offer college students with alternatives to broaden their real-world expertise in a secure setting utilizing hands-on workouts and role-plays.
Right here you’ll follow all 7 phases of the CSM Framework contained inside three phases.
A. Preliminary Stage
A. Preliminary Stage
Phases inside the Preliminary Stage: