Not like frameworks like ITIL, there is no such thing as a “official” doc of greatest practices for a DevOps group. However, we are able to usually agree that, at its core, DevOps is about delivering enterprise worth to a company by breaking down organizational silos, growing transparency, and fostering open communication between builders and IT operations groups.
That very same tradition of transparency, visibility, and fast studying extends to incident administration.
Why? As a result of the primary and most important steps in incident administration contain understanding what’s gone incorrect, getting the proper individuals engaged on the issue, and fostering a innocent tradition.
DevOps incident administration requires a tradition of open, innocent communication between builders and IT ops groups. And establishing light-weight processes that enhance the reliability of IT providers, enhance buyer satisfaction, and drive enterprise worth. A DevOps engineer may help to implement DevOps tradition and practices.
ITIL, by comparability, is a prescribed set of 26 processes, procedures, duties, and checklists designed to enhance particular practices in IT service administration. ITIL focuses on service high quality and consistency and enhancing the resilience of techniques.
One of many advantages of ITIL is that organizations that need to enhance ITSM can start with templated greatest practices as an alternative of ranging from scratch. And whereas some consider ITIL is greatest fitted to giant enterprises, the framework is versatile sufficient that smaller corporations can decide and select the processes that make sense for his or her enterprise and nonetheless discover worth.
One draw back to ITIL—should you’re in a rush to make adjustments to your incident response course of—is that it might probably contain formal change administration and an professional marketing consultant, delaying enhancements.
For groups who need to get began instantly, the DevOps incident administration strategy will assist them come collectively and understand advantages instantly.