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IT & Technical Support Guide to Helpdesk, Desktop & Servers


On this course, you’ll learn the way the totally different ranges of IT technical assist work, matters embody the next:

* Service Stage Agreements (SLAs)

* Knowledge Safety

* Assessing Person Means

* How to guarantee passwords are safe

* Ticket escalations and precedence exceptions

Additionally included on this course are some insider suggestions, comparable to how to construct helpful contacts inside your organization once you’re working at desktop assist degree. Though that is attainable at any degree, I’ve discovered this be best at degree 2 as you might be extra probably to transfer round to repair points.



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