Description
The Data Expertise Infrastructure Library (ITIL®) framework is probably the most extensively accepted framework for IT Service Administration on the earth . ITIL helps all organizations, no matter their business or enterprise sector, present their IT companies utilizing probably the most environment friendly and economical strategies. The framework focuses on IT Service Administration greatest practices and environment friendly operations, and is utilized in authorities, business, and non-profit organizations, alike.
This 3 hour course supplies a full, highly-detailed, thorough and clear information to IT service administration and the ITIL 4 Foundation Certification Exam, which is the entry-level certification within the ITIL framework.
This course provides an distinctive coaching to the ITIL 4 Certification Exam because it goes by means of the 4 Dimensions, the Guiding Rules, Service Worth System, and the ITIL 4 Practices.
This course will provide help to achieve an ideal understanding on IT Service Administration with REAL LIFE EXAMPLES, PRACTICE EXAMS AND ADDITIONAL +240 QUESTIONS WITH ANSWERS!
NOTE THAT THE LAST VIDEO/LESSON CONTAINS 3 EXAMS INCLUDING ANSWERS & EXPLANATIONS WITH ALSO +240 QUESTIONS WITH ANSWERS IN PDF FORM.
PLEASE DO TAKE A LOOK AT THE VIDEOS PROVIDED FOR FREE BEFORE ENROLLING IN THIS COURSE!
This course is split into 5 sections:
The primary part acts as an introduction to the course, it supplies you with definitions corresponding to, IT Service Administration, ITIL, the 4 Dimensions, the Service Worth System and extra.
The second part speaks of the Ideas of Service Administration, corresponding to, Worth and Worth co-creation, Organizations, service suppliers/shoppers, and different stakeholders, Services and products, Service relationships, Worth outcomes, prices, and dangers.
The third part incorporates a really detailed and easy rationalization of the 4 Dimensions of Service Administration, corresponding to, Organizations and Folks, Data and Expertise, Companions and Suppliers, Worth Streams and Processes, INLCUDING REAL-LIFE EXAMPLES.
The fourth part incorporates a really detailed and easy rationalization of The ITIL Service Worth System, together with, Alternative, Demand and Worth, The ITIL Guiding Rules -in which we’ll discuss each separately- , Governance, Service Worth Chain, Continuous Enchancment, INLCUDING REAL-LIFE EXAMPLES..
The fifth half is a part of The ITIL Service Worth System, right here we’ll undergo every of 34 ITIL Practices INLCUDING REAL-LIFE EXAMPLES.
PLEASE DO TAKE A LOOK AT THE COURSE CONTENT BEFORE ENROLLING IN THIS COURSE!
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