Omnichannel Sales & Service Management with AI & Chat Bots

Welcome to course: Omnichannel Sales & Service Management with AI & Chat Bots

You’ll find out about: Fb, Instagram, Whatsapp, Telegram, Apple, Wechat, Internet, Bots and Chats Utilization at Sales, Service, Digital Advertising

Course supplied by: The Retail Banking College, Lisbon, international banking, fintech and enterprise college.

Course Teacher: SLAVA POPKOV, Skilled Entrepreneur, CEO & Co-founder of Brandy. im
Fashionable buyer communications knowledgeable.

After ending of a course you’ll get: Double Diploma (UDEMY & RBS), Entry to Interactive session and chat with Teacher and different college students, means to contemplate your actual enterprise and work questions and instances.

Course Plan:

1. In regards to the coursre, subject and creator

2. From calls to texting. Why digital channels turn into very important for actually any b2c enterprise?

3. Introduction to the world of chatbots

4. AI chatbots: what they’ll and may’t do

5. Greatest practices: contact middle

6. Greatest practices: advertisements, gross sales, loyalty and extra

7. The most well-liked apps pt1: whatsapp, fb, instagram

8. The most well-liked apps pt2: telegram, apple messages, wechat

9. Livechat: messaging on an organization’s web site

10. An Preferrred buyer journey framework

11. Interactive Session and Half

Course Creator:

SLAVA POPKOV

Entrepreneur, CEO & Co-founder of Brandy. im
Fashionable buyer communications knowledgeable

Schooling:

• Grasp of Utilized Arithmetic and pc science, The Saint-Petersburg State College

Expertise:

• Serial entrepreneur with 12 years varied enterprise expertise: founding father of a number of corporations: from native manufacture to b2b-SaaS startup

• Founding father of Brandy. im – official message service supplier of Apple Messages for enterprise

• Expertise of initiatives with international worldwide corporations and banks

• A number of Startup award winner

Course Full Description and Welcome Letter:

Whats up everybody and welcome to the online-course created for any present or potential company managers from junior to government stage, that may make you stand out from the others.

This course may turn into your first step to accumulate ability set, knowledges and perhaps even a complete new career, that’s showing proper now. Studying it immediately, provides you benefits tomorrow!

I’m speaking about digital transformation. By way of buyer communications in principally any meduim or massive enterprises. And for small companies, probably the most succesfull ones, they’re already doing it in a contemporary manner from the primary day.

This transformation – it’s a shifting away from outdated manner of communications, like telephone calls, electronic mail, and even fax – to new manner – whatsapp, fb messenger, instagram direct messages, telegram – any messaging apps that individuals are utilizing of their on a regular basis life. And now they’re beginning to usу it to speak to companies. To talk with a web based retailer, with a financial institution, medical clinic – with any group on the market.

And right here lies the chance!

All of those corporations want workers or contractors who perceive easy methods to make this shift, this transition. New channels on the one hand deliver plenty of new prospects, equivalent to chatbots and synthetic intelligence, and however, require a rebuilding of present enterprise workflows.

For instance agent’s KPI in a contact centre based mostly on whatsapp, may be very totally different from a voice-based CC. And anyone have to know easy methods to deal with it.

However the contact middle just isn’t the one place the place apps like whatsapp are taking up. It impacts just about each buyer associated departpent: gross sales, advertising and loyalty, help, buyer expertise, automation and on-line companies.

So, Whether or not you propose to tie your profession or enterprise completely to this feild, this information will aid you obtain your skilled targets in a wide range of methods. As a result of communication – is the important a part of enterprise.

I began this journey seven years in the past, when it was hardly even existed. Since then, I’ve labored with a few of the world’s largest purchasers, equivalent to Societe Generale, British american tobacco and others. Now I’m a founding father of a startup referred to as brandy. im

I invite you to my course the place you’ll study the fundamentals about communications of the longer term. Welcome!

Earlier than we begin I wish to give a fast intro of myself and likewise let’s have a look on the course plan.

So with out additional ado, here’s what we’ll talk about

The course consists of two elements:

In a primary one, every part down lesson 4, we’re speaking about the important thing advantages for enterprise basically.

After which studying the fundamentals of chatbots and AI.

The second half is changing into extra particular.

We’ll see how precisely it implies to totally different departments. Focus on enterprise utility of explicit messaging channels.

And with all of that we’re on the point of meet the principle framework –

of best buyer journey in trendy channels. Which will probably be useful gizmo to any of your additional initiatives.

And briefly about me.

You possibly can name me Slava. For a final 7 years I’ve been working chat platform startup. For these years we made plenty of stuff, labored with some worldwide purchasers.

We now have turn into official supplier of apple messages for enterprise. Undecided if that is my most vital achievement, however personally, probably the most nice one. An opportunity to work straight with apple staff is basically cool

and I’ve been honoured to turn into one of many enterprise specialists on the Retail banking college, the place we’re proper now.

Be at liberty to attach or ask me something on linkedin.

And, let’s leap in!

So I hope this on-line course will probably be a great begin on mastering this new world of digital communications and happier clients

Linked matters:

• Enterprise Fundamentals
• Advertising & Enterprise Technique
• On-line and Digital Enterprise
• Digital transformations / Technique
• Product Management
• Steady Course of Enchancment
• Enterprise and Entrepreneurship Fundamentals
• Digital Advertising
• Sales Abilities
• B2B Sales
• B2C Sales
• Buyer Relationship Management