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Postgraduate Diploma: Digitalization of Retail Banking


Postgraduate Diploma: Digitalization of Retail Banking: Enterprise instances and evaluation of funding profitability

Our course can be attention-grabbing for anyone who work or want to work at areas: banking, fintech, IT, digital applied sciences.

We are going to undergo introduction to matter of digitalisation and utilization of digital instruments at Retail Banking.

Subsequent we’ll contemplate sensible examples from enterprise of worldwide banking group. You will note instances from Shopper Lending, Mortgage, and on-line and common retail banking enterprise.

We are going to diskuss utilization of digital instruments at gross sales, service and loyalty rising, and at reducing of operational prices and dangers degree.

As a last we’ll speak about evaluation of investments, about planning of profitability and monetisation and about prioritisation of investments.

This course can be attention-grabbing additionally for instance for anyone who want extra expertise at areas: Enterprise, Stakeholder Administration, Venture Administration, Product Administration, Management. Course can be attention-grabbing at profession of: Product proprietor, Platform proprietor, Venture Supervisor, Digital skilled, Retail Banking Professional.

Course functions:

– Present an instance of assesment of digital investments in case of selecting between totally different groups and wishes of extensive checklist of stakeholders.

– Consinder fundamental drivers of profitability improve at retail banking digitization.

– Take into account sensible instances of utilization of digital instruments at retail banking.

Course content material:

– Introduction to digitisation of gross sales, service, operations at Retail Banking and for instance for every space of enterprise growth

– Digitalisation Technique. Utilization of Digital instruments for development of enterprise, as a component of Advertising and marketing and On-line Enterprise Technique

– Instance of evaluation of digital investments. Sensible case of stakeholders administration and investments prioritisation

– Funding profitability planning and evaluation. Overal method of profitability calculation, excel utilization, retail banking merchandise web revenue calculation, evaluation of profitability drivers.

– Digitalisation at Shopper Lending, Mortgage and Retail

– Digital instruments at B2B Gross sales, B2C Gross sales, Buyer Relationship Administration CRM

– Components of budgeting of digital groups

– Examples of areas of digitization:

  • – development of gross sales
  • – development of cross-sale
  • – development of shoppers loyalty (NPS, CSI)
  • – decrese of value degree
  • – lower of threat degree

Course creator:

Igor Dmitriev

Digital Enterprise and Retail Banking Professional


– MBA, The Boston College, USA

– Grasp of Science at Engineering (Technical) Administration, The State College of New York at Buffalo, USA

– Grasp of Science at Informatics and Economics, The Saint Petersburg State College of Finance and Economics, Russia

– Six Sigma Black Belt


– Professional at Banking (>15 years), FinTech & Digital (>12 years). Skilled Supervisor (>10 years) with profitable observe of data at private and company entrepreneurship.

– Greater than 10 years at worldwide banking teams such us Societe Generale, Raiffeisenbank.

– Expertise at roles: CEO, Head of Enterprise, Chief Digital & Advertising and marketing Officer, Head of Digital Transformation and Channels,  Head of Merchandise and Advertising and marketing.

Linked subjects:

– Finance and Business Banking Fundamentals

– Entrepreneurship and Enterprise Fundamentals

– English Language course

– Venture Administration

– Digital Advertising and marketing & Acquisition

– Enterprise and Digital Technique, Advertising and marketing Technique

– Machine studying and AI profitability calculations

– Retail Banking On-line enterprise

– Gross sales and Service administration expertise

– Digital in banking, Digital banking, Digital financial institution, Web Financial institution, On-line financial institution

– Digitalized gross sales and repair. digitize a financial institution

– digitise a financial institution at America and different nations, digitisation of banks at USA

Who this course is for:

  • Course can be attention-grabbing to individuals working at areas: retail banking, digitisation, IT and for anyone who need to improve data about digital technique, gross sales and repair administration
  • Course can be attention-grabbing for instance for any retail or b2b/b2c gross sales trade

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