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Postgraduate Diploma: Digitalization of Retail Banking


Postgraduate Diploma: Digitalization of Retail Banking: Enterprise circumstances and evaluation of funding profitability

Our course can be attention-grabbing for anyone who work or want to work at areas: banking, fintech, IT, digital applied sciences.

We are going to undergo introduction to matter of digitalisation and utilization of digital instruments at Retail Banking.

Subsequent we’ll take into account sensible examples from enterprise of worldwide banking group. You will notice circumstances from Client Lending, Mortgage, and on-line and basic retail banking enterprise.

We are going to diskuss utilization of digital instruments at gross sales, service and loyalty rising, and at reducing of operational prices and dangers degree.

As a ultimate we’ll speak about evaluation of investments, about planning of profitability and monetisation and about prioritisation of investments.

This course can be attention-grabbing additionally for example for anyone who want extra expertise at areas: Enterprise, Stakeholder Administration, Venture Administration, Product Administration, Management. Course can be attention-grabbing at profession of: Product proprietor, Platform proprietor, Venture Supervisor, Digital professional, Retail Banking Knowledgeable.

Course functions:

– Present an instance of assesment of digital investments in case of selecting between completely different groups and wishes of huge checklist of stakeholders.

– Consinder primary drivers of profitability improve at retail banking digitization.

– Think about sensible circumstances of utilization of digital instruments at retail banking.

Course content material:

– Introduction to digitisation of gross sales, service, operations at Retail Banking and for example for every space of enterprise growth

– Digitalisation Technique. Utilization of Digital instruments for progress of enterprise, as a component of Advertising and On-line Enterprise Technique

– Instance of evaluation of digital investments. Sensible case of stakeholders administration and investments prioritisation

– Funding profitability planning and evaluation. Overal strategy of profitability calculation, excel utilization, retail banking merchandise internet revenue calculation, evaluation of profitability drivers.

– Digitalisation at Client Lending, Mortgage and Retail

– Digital instruments at B2B Gross sales, B2C Gross sales, Buyer Relationship Administration CRM

– Elements of budgeting of digital groups

– Examples of areas of digitization:

  • – progress of gross sales

  • – progress of cross-sale

  • – progress of shoppers loyalty (NPS, CSI)

  • – decrese of price degree

  • – lower of threat degree

Course creator:

Igor Dmitriev

Digital Enterprise and Retail Banking Knowledgeable


– MBA, The Boston College, USA

– Grasp of Science at Engineering (Technical) Administration, The State College of New York at Buffalo, USA

– Grasp of Science at Informatics and Economics, The Saint Petersburg State College of Finance and Economics, Russia

– Six Sigma Black Belt


– Knowledgeable at Banking (>15 years), FinTech & Digital (>12 years). Skilled Supervisor (>10 years) with profitable monitor of information at private and company entrepreneurship.

– Greater than 10 years at worldwide banking teams such us Societe Generale, Raiffeisenbank.

– Expertise at roles: CEO, Head of Enterprise, Chief Digital & Advertising Officer, Head of Digital Transformation and Channels,  Head of Merchandise and Advertising.

Linked subjects:

– Finance and Industrial Banking Fundamentals

– Entrepreneurship and Enterprise Fundamentals

– English Language course

– Venture Administration

– Digital Advertising & Acquisition

– Enterprise and Digital Technique, Advertising Technique

– Machine studying and AI profitability calculations

– Retail Banking On-line enterprise

– Gross sales and Service administration expertise

– Digital in banking, Digital banking, Digital financial institution, Web Financial institution, On-line financial institution

– Digitalized gross sales and repair. Tips on how to digitize a financial institution

– Tips on how to digitise a financial institution at America and different international locations, digitisation of banks at USA



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